Jobs at WWOZ

If you’re passionate about preserving and presenting our unique cultural heritage to a global audience, if you’re motivated by helping build a vital cultural community around the world to support New Orleans music, WWOZ is always looking for passionate and talented people to help the station grow and advance its mission.

Most station staff members began as volunteers and learned that they could fulfill their professional ambitions and do something they loved by working at WWOZ. Be sure to check out our Volunteer page to find out about volunteer opportunities.

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Current Openings

Job Title: Membership Associate

Employment Type: Full-time, non-exempt


Position Summary:

The WWOZ Membership Associate will be responsible for the database management, data entry and cash processing of individual and corporate donors’ contributions to WWOZ, the volunteer-powered, community public radio station that brings New Orleans’ music to the universe.

Working with the Development team and reporting to the Chief Development Officer (CDO), the WWOZ Membership Associate will use donor management databases MemSys, Blackbaud Luminate and Salesforce to advance the cultivation, solicitation and stewardship of the approximately 10,000 individuals and dozens of businesses that support WWOZ through monetary and in-kind contributions.

The Membership Associate will also be called upon to represent the station to the community as an integral component of WWOZ’s outreach presence at festivals and other special events. The ideal candidate will have experience with setting up an outreach table and engaging with both WWOZ listeners and curious festival-goers to broaden WWOZ’s connections with the community it serves and advance WWOZ’s mission, which is to be the worldwide authentic voice, archive and flag-bearer of New Orleans culture.

Essential Duties and Responsibilities

  • Process incoming membership, major gift and corporate support payments—including assignment of source codes—and update sustaining membership payment information.
  • Assist the Development team and coordinate with volunteers during WWOZ outreach and member events at festivals and other special events in the New Orleans area and occasionally, outside.
  • Work with the Membership Director to evaluate, revise, document, and maintain production and reporting data operations procedures, protocols and business rules for WWOZ.
  • Liaison with the CDO, Chief Financial Officer (CFO), and Membership Director for reconciliation of processed development revenue with monthly P&L statements. Alert CDO, CFO, and development staff on an ongoing basis to fulfilled corporate support contributions.
  • Coordinate with WWOZ’s digital team to create new online donation forms for event ticket sales, underwriting and other development activities, as needed, and to update thank-you gift “premium” images on the site.
  • Ensure donors receive acknowledgements, thank-you letters, and thank-you gift “premiums” in a timely manner.
  • Work with Membership Director to coordinate donors’ WWOZ Brass Pass purchase reservations and on-site fulfillment of same at locations around the New Orleans metropolitan area, including WWOZ itself and the New Orleans Jazz & Heritage Festival.
  • Check donation comments daily to stay aware of donor issues, communicate with donors who leave comments for high-touch donor relations, respond to incoming donor inquiries and issues, and train and support on-air fundraising volunteers who take in-bound donor calls during WWOZ’s bi-annual membership drives.

Educational Requirements

Bachelor’s (preferred) or Associate’s Degree.

Experience Requirements

Two to five years’ experience in a data centric enterprise, preferably a non-profit organization.

Skills and Abilities

  • Familiarity and facility with database applications and maintaining, refining and creating systems that track and support net revenue and successful individual giving operations.
  • Excellent interpersonal communication skills.
  • Familiarity and facility with key performance indicator metrics—cost to raise a dollar, ROI, average gift, percent response, et al.
  • Ability to use MS Word, Excel and quickly learn other proprietary database programs.
  • Skilled at creating and interpreting reports that show performance of fundraising initiatives.


  • A passion for and understanding of WWOZ’s mission and the importance of New Orleans music and culture.
  • Good customer-service oriented attitude, attentive not only to engaged listener members but also curious passers-by.
  • Self-starter, self-motivated.
  • Ability to seek solutions both independently and within a team environment, as situations dictate.
  • Ability to work with, supervise, and coordinate WWOZ’s diverse corps of dedicated volunteers.
  • Strong organizational and time-management skills.
  • Must have a valid driver’s license and own a functioning vehicle, as travel and transportation of WWOZ outreach materials to special events and festivals is required.
  • Candidates must be comfortable with traveling and be able to accommodate a flexible work schedule, including considerable evening and weekend work.

To Apply

Please send a cover letter, resume, and at least three professional references to using the subject line “Membership Associate.” The deadline to apply is Wednesday, September 30, 2015. No telephone calls or walk-ins, please.

WWOZ is an Affirmative Action/Equal Opportunity Employer of women, minorities, protected veterans and individuals with physical disabilities and encourages applications from these and other protected group members.


Job title: WWOZ Chief Operations Officer

Position: Full-time exempt

The Organization

WWOZ seeks a Chief Operations Officer (COO) to usher in a new phase of organizational rigor and continued audience expansion to a time-honored institution that has grown quickly in the most recent phase of its 35-year existence (including an annual operating budget that has nearly doubled in the last ten years). This iconoclastic public media service stands poised to take strategic advantage of vast potential. The ideal candidate will possess the leadership skills and attributes to grow audiences and diversify services while keeping the station true to its core service model – to provide, protect and celebrate the American roots music associated with the Crescent City.

On the terrestrial broadcast front, WWOZ has doubled the reach of – and potential broadcast audience for – its signal in the past six months by increasing in transmitter strength from 4,000 watts to 100,000 watts. The station has expanded its signal north and east of Lake Pontchartrain into Louisiana’s Northshore region, east into southern Alabama and Mississippi, and further south into the Louisiana delta.

Beyond broadcasting, WWOZ was one of public radio’s earliest adopters of online streaming. Currently, WWOZ serves 30,000 unique weekly listeners via its website and other digital platforms. More than 110,000 people have downloaded WWOZ’s mobile app. About 50 percent of WWOZ’s active supporting donors live outside of the terrestrial broadcast signal’s footprint.

WWOZ is a cherished cultural institution and resource at the heart of a resilient and vibrant New Orleans music scene. The station has one foot solidly in the best of community radio broadcasting tradition and another foot in radio’s digital destiny. In other words, WWOZ is committed to and actively pursuing advancing in the digital arena while optimizing the potential of our terrestrial broadcast signal.

The ideal candidate will have the ability to bring best practices, data-driven decision-making and increased departmental accountability to WWOZ while having the sensitivity to balance and blend that orientation with WWOZ’s relationship with its volunteers and community of New Orleans musicians and cultural shareholders who have always been and remain the institution’s most vital asset.

The Chief Operations Officer (COO) will report directly to WWOZ’s General Manager. The COO will be directly responsible for maintaining and advancing the overall sound, direction and health of WWOZ in both its broadcast and digital delivery manifestations. Digital services, engineering, programming, a nascent video services department, and volunteer relations will report directly to the COO. Lateral to the COO in WWOZ’s organizational structure will be a newly-hired Chief Development Officer as well as an established Chief Financial Officer. Ability to work effectively in tandem with these other two “C” level positions will be essential for the COO to advance WWOZ’s mission and growth.

WWOZ is a community public radio station powered by a unique and valued interaction between a full-time staff of 18 and a pool of 500 dedicated volunteers, 70 of whom contribute their time as the station’s on-air show hosts in coordination with paid staff in WWOZ’s programming department. Our mission is to serve listeners in greater New Orleans, the nation, and around the globe as the authentic voice, archivist and flag-bearer of New Orleans culture and musical heritage.

WWOZ is located in the French Quarter, the heart of New Orleans, in the midst of the music, musicians and culture that inspire its work. A volunteer-powered, listener-supported, community public radio station, the station covers many events live in and around the city and across the globe. WWOZ’s broadcast license is held by the New Orleans Jazz & Heritage Foundation, resulting in a close relationship with both the foundation and the annual New Orleans Jazz and Heritage Festival, widely known as “Jazz Fest.”

Departmental Duties

Determine strategic course, create and manage budgets, set goals and maintain staff accountability for all departments/staff with a direct reporting line to the COO position. These include digital services, engineering, programming, video services and volunteer relations.

Specific Examples of Departmental Duties

  • Lead the programming department to grow audience, increase time spent listening and deepen listeners’ sense of WWOZ’s institutional value in the New Orleans metro market. Begin to accomplish the same in the recently expanded reach of the terrestrial signal (e.g., Northshore cities such as Slidell, Hammond, Mandeville, and Covington).
  • Lead the digital services department to grow audience and increase engagement with listeners who consume WWOZ from delivery systems outside the terrestrial broadcast signal (online streaming, WWOZ mobile apps, etc.)
  • Continue to grow the digital services department so that the most efficient and effective practices of both digital content and digital infrastructure are established and advanced.
  • Grow the nascent video services department so WWOZ can maximize the value of archived and ongoing acquired video content.
  • Work with engineering and operations to bring greater efficiencies and efficacy to established activities and take advantage of emerging opportunities.
  • Work with volunteer coordinator to strengthen and grow the program, including an internship program.

General Duties

  • Lead development of local, national and internationally directed programs, while keeping in mind the many cultural communities and geographic audiences served.
  • Work closely with General Manager. Translate the General Manager’s institutional vision into operational, net positive operations.
  • Assess ongoing operations and new entrepreneurial opportunities in terms of mission-fit and ROI. Establish processes whereby potential initiatives, projects, and opportunities are examined, analyzed, shared with staff, and brought to a “greenlight” or “no go” point.
  • Create, implement, maintain, measure and steadily improve station wide protocols and systems for prioritizing activities, information sharing, and communication with all staff.
  • Provide detailed information and support the General Manager in maintaining a positive relationship with WWOZ’s Board of Directors, a governance body consisting of appointees of the Board of the New Orleans Jazz and Heritage Festival Foundation, WWOZ’s license holder, and Community Board Members.
  • Oversee and maintain communication and compliance with all regulatory entities, including the Federal Communications Commission, the Corporation for Public Broadcasting, and any Louisiana, state by state and/or Federal regulatory entities involved in WWOZ’s streaming presence in the United States and internationally.
  • Lead, manage and maintain the vital relationship WWOZ has with its corps of volunteer content curators and community representatives.


This position reports directly to the General Manager of WWOZ, performs independently within departmental policies and procedures, and directly oversees six WWOZ employees.

Essential Experience

  • Five to ten years leading and managing multiple departments’ personnel through department heads with a multi-million dollar annual operating budget.
  • Five to ten years creating and managing departmental and discrete project budgets.
  • Familiarity with public radio, ideally community public radio, or equivalent experience with a similar non-profit organization.
  • Bachelor’s degree and a minimum of seven years of experience in development for non-profits or an equivalent combination of education and experience.
  • Demonstrated ability to work and thrive in a community with vibrantly deep and unique cultural traditions and norms.

Desired attributes

  • A passion for the potential of community public radio.
  • A commitment to cultural diversity and an ability to motivate a diverse group of employees.
  • Knowledge of or ability to quickly internalize an understanding, appreciation and respect for the unique cultural dimensions of the authentic New Orleans.
  • The same kind of orientation, energy, and inventiveness that a COO would bring to a start-up operation.
  • Knowledgeable about cutting edge digital platform best practices, business models and opportunities.
  • Enthusiasm for and ability to effectively manage multiple priorities and projects.
  • Ability to work effectively with constituents, external shareholders – particularly station volunteers – through influence rather than authority.
  • Flexibility and a healthy balance of the aspirational with the pragmatic.

Working Conditions

The Chief Operations Officer will work from the WWOZ headquarters located in New Orleans.


An undergraduate degree is required. A postgraduate degree is preferred.


WWOZ offers a competitive pay and benefits plan commensurate with experience.

To Apply

Please send a detailed cover letter, resume, and references to:

Friends of WWOZ Inc.
PO Box 51840
New Orleans, LA 70151-1840
RE: Chief Operations Officer Position

Or by email to:

WWOZ is an Affirmative Action/Equal Opportunity Employer of women, minorities, protected veterans and individuals with physical disabilities and encourages applications from these and other protected group members.